StelosStelos

Privacy Policy

Last updated: November 17, 2025

Our Commitment to Your Privacy
At Stelos Cloud, we take your privacy seriously. This policy explains how we collect, use, and protect your personal information.
Information We Collect

Account Information

When you create an account, we collect your name, email address, company name, and contact details.

Usage Data

We collect information about how you use our AI agents, including conversation logs, API calls, and integration data to improve our services.

Technical Information

We automatically collect IP addresses, browser types, device information, and cookies to ensure platform security and functionality.

How We Use Your Information
  • •Provide and maintain our AI agent services
  • •Process your transactions and send notifications
  • •Improve and optimize our platform performance
  • •Provide customer support and respond to inquiries
  • •Send important updates about our services
  • •Detect and prevent fraud or security issues
Data Security

We implement industry-standard security measures to protect your data:

  • ✓End-to-end encryption for data transmission
  • ✓Secure data centers with 24/7 monitoring
  • ✓Regular security audits and penetration testing
  • ✓Access controls and authentication protocols
Your Rights

Data Retention

We retain your personal data only as long as necessary to provide our services and comply with legal obligations:

  • • Account data: Retained while your account is active
  • • Conversation logs: Retained for 90 days unless otherwise specified
  • • Billing information: Retained for 7 years for tax purposes
  • • Analytics data: Aggregated and anonymized after 12 months
Third-Party Services

We may share your data with trusted third-party service providers who help us operate our platform:

  • • Cloud hosting providers (AWS, Google Cloud)
  • • Payment processors (Stripe)
  • • Analytics services (Google Analytics)
  • • Customer support tools

These providers are contractually obligated to protect your data and use it only for specified purposes.

Cookies and Tracking

We use cookies and similar technologies to enhance your experience:

  • • Essential cookies: Required for platform functionality
  • • Analytics cookies: Help us understand usage patterns
  • • Preference cookies: Remember your settings

You can control cookie preferences through your browser settings.

Contact Us

If you have questions about this Privacy Policy or want to exercise your rights, please contact us:

  • • Email: privacy@stelos.cloud